24 April 2019

NZAMI Workshop: Risk management for licensed immigration advisers Auckland, 08th May 2019

Date: 08 May 2019 Start: 10 am
Venue: Auckland - exact venue to be advised

NZAMI Workshop:  Risk management for licensed immigration advisers

LIAs are a regulated profession.  Our clients have a user-friendly and free complaints mechanism that utilizes the Immigration Advisers Authority’s resources and its wide-ranging statutory powers.  With that complaints mechanism comes the risk of adverse findings in the Disciplinary Tribunal.  Not infrequently a client complaint may be ‘sour grapes’ and merely the result of an unsuccessful application or appeal, without any breach of the adviser’s obligations.  Or it may be caused by a client’s dissatisfaction with fees once their hopes have been disappointed.  Our experience, however, shows that even when the explicit concern of the complainant is not objectively made out, the file review by the IAA quite frequently shows other breaches of the Code of Conduct that may lead to a referral to the Tribunal, and an adverse finding against the adviser.

Managing the risk arising from potential complaints is an essential part of running a successful and profitable immigration advice business. It is a core skill. That said, compliance with an adviser’s obligations is not always easy. It is not only ‘really bad advisers’ having complaints against them upheld in the Tribunal. There are pitfalls for the unwary, and some matters – the ‘tripartite trap’ just one example – can raise complex legal and ethical problems.

This NZAMI Workshop is aimed generally (but not exclusively) at practitioners within the first five years of practice. Whatever the Polytechnic will have been able to teach, most practitioners will need to have started to work in the field, before many of these legal and ethical issues are encountered and can be understood.

The workshop aims to address:

  • Service agreements, engagement protocols and establishing who the client really is
  • Record keeping
  • Internal complaints processes
  • The requirement for fees to be ‘reasonable’
  • Tripartite relationships
  • Client confidentiality and related issues
  • The line between clerical work and immigration advice
  • Risk management in relation to fraudulent documents provided by clients

Disclaimer:  Please note we will try to cover all the bullet pointed topics listed above, but given the practical focus of this Workshop, it is possible that some topics may only be touched on briefly.

The format is deliberately based on a limited number of participants (up to 16) being involved in discussions and practical exercises. This is a collaborative approach focused on learning skills, not merely the provision of information.

Closing date for registration and ordering DVD Pack is 03 May 2019

Christchurch NZAMI Seminar Wednesday, 8th May 2019

Date: 08 May 2019 Start: 1.15
Venue: The Tea House at Riccarton Park Racecourse Road Christchurch. Parking free on site.

1.15pm               Open and updateSimon Moore/Patrick Saull

1.25pm               The INZ Relationship Managers Role – for this session we will be joined by the Relationship Managers for Visa Services Rob Perry and Su Choi.  They are responsible for the relationship between INZ and the industry in particular NZAMI. They will be sharing a presentation with NZAMI members which outlines their role, principals of engagement, industry feedback and expectations, initiatives undertaken and an INZ perspective.

2.30pm               Accreditation Colin Paintin, Immigration Manager, INZ, Christchurch branch will be leading a discussion on Accredited Employers and the process Immigration undertake to assess Accredited Employer applications. 

3.00pm               Afternoon Tea and Networking

3.20pm               When is a Retail Manager a Retail Manager? -This topic rears its head once more, as INZ temporary teams now place these roles under the same or greater scrutiny than for residence.  Simon Moore, LIA, e-Migration NZ South Division, has successfully tackled many a difficult retail management case through the IPT.  He will take us through the ins and outs, with case studies that expose some flawed thinking around what a retail manager should or should not be doing.

4.00pm               Accreditation – The Advisers perspectivePatrick Saull, LIA, e-Migration, North Division will be facilitating a discussion on the accreditation scheme currently in place and how to help employers work through the process with a mind towards potential changes in 2019.

4.50pm               Industry Forum - a chance to discuss matters of generalised interest/concern.

5.15 pm              Seminar close

Closing date for registration and ordering DVD Pack is 06 May 2019

How to Register & Pay for Seminars, Webinars, Workshops & Conferences

This includes Members, Non-Members and Organisations

Click Here


Upcoming NZAMI CPD and Events 2019

This calendar is still subject to change and times for the Webinars are still to be advised.

WORKSHOPS - due to the format of all Workshops, there is a strict number of attendees for each Workshop and bookings will be closed early.  As soon as registration is open, an email will be sent and it will be on a first come first served basis (NZAMI members will be offered places early).  Please also note due to confidentiality, Workshops will not be recorded.

WEBINARS - everyone who registers to attend a Webinar will also receive a link to access the recording at no extra cost!

IIS (Investment Immigration Summit) events are not run by NZAMI, however NZAMI members do receive a special 10% on conference delegate tickets.  You can find out more at https://investmentimmigrationsummit.com/ .





Seminar - agenda to be advised



Workshop - Risk Management



Seminar - agenda to be advised


10 - 12 June

IIS event - Global Migration & Overseas Wealth Management Southeast Asia



Seminar - agenda to be advised






NZAMI Annual Immigration Conference



Seminar - agenda to be advised 



Seminar - agenda to be advised



Seminar - agenda to be advised


4 - 5 November

IIS event - Investment Immigration Summit East Asia

Hong Kong SAR, China


Seminar agenda to be advised



Seminar - agenda to be advised


As a guide only, Seminars provide you with 4 hours CPD, Webinars 1 1/2 hours CPD and Workshops 4-6 hours CPD.

This guide can change dependent upon length of event.


NZAMI Cancellation Policy

The NZAMI retains the right to cancel any event, CPD or Conference.  If an event is cancelled the Association will immediately inform registered participants and issue either a refund or credit note.


NZAMI Refund Policy

Due to the NZAMI CPD capacity restrictions, unfulfilled registrations take up valuable places in NZAMI CPD events.

Reimbursement or the issuance of credit notes for those who fail to attend is entirely at the discretion of the NZAMI and will only be considered IF the NZAMI office is advised at least 7 business days prior to the event they cannot attend.

Orders cannot be changed from 'attending' a seminar to the MP4 or livestream of said seminar without at least 7 business days notice directly to NZAMI prior to the Seminar date.  The fee difference will also need to be paid.